I want to thank you for your outstanding customer service for my magical family vacation last week! In the midst of a hurricane, last minute changes and customer service gone south at the hotel; you went above and beyond to accommodate my needs! I would not have the patience to spend 4 hours on the phone to fix a mistake another Disney employee mixed up, but you did, on a Sunday, while missing the last Electric Parade. I will recommend your value added services to all of my friends and family knowing they will be in great planning hands! Thank you from New Mexico.